This Refund & Cancellation Policy applies to all subscription plans purchased for SellerShield, operated by Tech17xSolutions Private Limited. It should be read together with our Terms & Conditions.
1. Subscription Cancellation
- Plans do not auto-renew and are never charged automatically — see our Terms & Conditions. There is no ongoing subscription to "cancel" in that sense: simply don't purchase a renewal, and your access ends naturally on your plan's expiry date.
- If you'd like your account disabled earlier than your paid expiry date, contact us via WhatsApp or email and we will do so — this does not by itself entitle you to a refund for the remaining period (see the eligibility table below).
2. Refund Eligibility
| Situation | Refund |
|---|
| Requested within 48 hours of a purchase (new plan or renewal), with minimal/no usage | Full refund |
| Requested after 48 hours, within that plan's period | Pro-rated refund for unused full months remaining, minus a one-time ₹100 processing fee |
| Account suspended or terminated for violating our Terms & Conditions | No refund |
| Duplicate payment made in error | Full refund of the duplicate charge |
"Unused full months" means complete calendar months remaining in your billing cycle after your cancellation request is processed; partial months are not refunded.
3. How to Request a Refund
- Message us on WhatsApp or email contact@sellershield.in with your registered email and the reason for the refund request.
- We will confirm your eligible refund amount per the table above within 2 business days.
- Once confirmed, refunds are processed back to your original payment method (card, UPI, or netbanking, via our payment gateway Cashfree) within 7–10 business days of our approval.
4. Payment Gateway Refund Timelines
Refund processing times for card/UPI/netbanking payments follow our payment gateway's standard timelines (typically 5–10 business days for the amount to reflect in your account), in addition to our internal approval time above.
5. Non-Refundable Items
- One-time setup or onboarding assistance, where explicitly charged separately from the subscription fee.
- Subscription fees for periods where the Service was used substantially (more than minimal usage) beyond the 48-hour window in Section 2.
- GST already remitted on a non-refundable portion of a transaction, where applicable.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The "Last updated" date above reflects the latest revision.
7. Contact
For refund or cancellation requests, contact us at contact@sellershield.in or WhatsApp +91 93109 57577.